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FAQs
Everything you need to know before you take the leap.
Find below our most commonly asked questions from our valued customers.
If you require more information, contact us.
What time does the Lady Musgrave Island Tour depart?
Our departure times change daily with the tidal conditions.
Please check your confirmation email or contact our friendly team to reconfirm your departure time.
If you have any questions or concerns, please contact us.
How long are the Full-Day Tours?
Depending on the tides, which generally control when we can enter back into 1770, a Full-Day Tour is approximately 8.5 – 9 hours.
What will I see snorkelling?
While we cannot guarantee what encounters you will have snorkelling, there is a large amount of sea and bird life you may get to see!
From whales, turtles, a range of reef fish, island birds and more, you will have a wonderful sightseeing experience!
You can also keep an eye on our Facebook & Instagram to see what current sightings we have had.
Do you provide lunch/tea?
Yes. Lunch, morning tea and afternoon tea are included. Dietary requirements can be catered for with prior notice given.
Where is 1770 Reef and how can I get there?
The 1770 Reef Office is located at the 1770 Marina (Get Directions) and is right next to the 1770 Marina Cafe (Famous for its amazing Vanilla Slice).
There is a local Taxi/Shuttle service to help with transport to and from 1770 Marina. Yes, there is also free parking at the 1770 Marina where you can leave your car.
Getting to Agnes Water/Town Of 1770 can be done by bus (Greyhound), partly to Miriam Vale by Train (Tilt Train or the Spirit of Queensland) and by driving (Get Directions).
Will I get seasick?
If you’re not accustomed to being on the water, there’s a strong chance you might experience motion sickness, even on a calm day. The journey to Lady Musgrave Island and Lagoon involves crossing open ocean, so we suggest all guests take precautions to prevent seasickness.
We are not permitted to sell sea sickness tablets, we recommend purchasing some from the chemist before checking in. Find Local Chemists.
What to bring on your full-day tour?
- Reef Shoes Footwear (That can get wet)
- Sun-smart Swimwear
- Towel
- Sunglasses
- Reef Safe Sunscreen
- Hat
- Warm clothing (it can get cold after snorkelling)
- Reusable coffee cup
- Water bottle
- Sea Sickness Medicine (We do not sell sea sickness medicine, we recommend purchasing some before arriving – Find Local Chemists)
Optional:
- Wetsuit
- Your own snorkel equipment (We do provide snorkel equipment)
Do I need to hire or bring my own equipment?
We provide snorkel equipment and floating devices free of charge, so you don’t need to worry about bringing your own.
For your convenience, we offer the following equipment for hire.
Wetsuits: You can rent wetsuits for $10 each for the day. you can hire a wetsuit by speaking to one of our friendly staff members on the boat at the gallery.
Underwater Cameras: You hire an Underwater Camera for $50 that come with an SD card you can keep and take home. You can easily hire the underwater camera online when you book your adventure or speak to one of our friendly staff members on the boat at the gallery. Please note that once you sign out your camera from the gallery, no refunds are allowed.
Can I hire a camera from 1770 Reef Eco Tours?
Yes, we do have underwater cameras available for hire. You can hire from us online when you book or talk to one of our friendly staff at the office. You get to keep the SD Card to take home.
Once you sign out your camera from the gallery, no refunds are allowed.
Do you have a seniors/student discount?
We do have a seniors and students rate for those who hold a valid current Australian Seniors/Student card. This must be presented upon check-in.
What if I don’t want to go on the Glass Bottom Boat or Island Walk?
Please let our staff know when you check in or leave a note when you book online.
What if I want to snorkel all-day?
Please let our staff know when you check in or leave a note when you book online.
What is your Cancellation Policy?
– Cancellations made by guest less than 48 hours prior to tour start time are NON-REFUNDABLE and a 100% cancellation fee is charged.
– Cancellations made by guests outside of the 48-hour window will incur a 10% cancellation fee, equivalent to your 10% deposit made at booking.
– The 10% deposit made at the time of booking is NON-REFUNDABLE on guest cancellations. The 10% deposit will ONLY be refunded in the event that 1770 Reef make the cancellation due to weather or other.
In the event that your tour is cancelled by the operator due to weather guests will receive a free reschedule or 100% refund.
Extra fees may be applicable on Public Holidays – please check at time of booking.
Do I have to stay in the water all the time when snorkelling?
No, during designated snorkelling time, guests are able to hop in and out of the water as the they please. Some people like to come back to the boat to warm up and head out exploring again.
Are there options for individuals with special requirements?
Yes, we strive to make our tours accessible to all visitors, including those with special requirements.
We are dedicated to making your experience as comfortable as possible. While our vessel does not have a ramp or alternative seating, we do provide a disabled toilet on board for your convenience. If you or anyone in your party has sight or vision impairments, special requirements, or is an inexperienced swimmer, we offer an extra guide to assist throughout the tour. Additionally, our vessels are equipped to accommodate prams and strollers.
Please note that these needs must be communicated prior to booking your tour to ensure we can accommodate you effectively.
If you have any concerns or questions about accessibility, please contact us in advance so we can ensure your experience is enjoyable and comfortable. We are committed to providing a welcoming and inclusive experience for all our guests.